Returns & Exchanges
At Zohara, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, you can return or exchange them within 14 days of receipt, provided they are in their original condition.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the reason for your return.
Prepare the Package
Place the items in their original packaging with all tags attached and include the printed return form inside the box.
Ship the Items
Send the package back to our warehouse using a trackable shipping method to ensure it arrives safely at our facility.
Refund Processing
Once we receive and inspect your items, we will process your refund or exchange within 7-10 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing